Frequently asked questions

Viewing and Referencing process:

How do I view flats in Apo Kew Bridge?

We are open Monday to Sunday from 8:00 till 20:00 and we conduct viewings between 9:00-18:00. We would advise to pre-book viewings to make sure that there is a member of staff available to conduct the tour, however we do accept walk-ins wherever possible.

How do I reserve a flat?

Once you have chosen your flat and are ready to reserve it, you will be asked to complete an online application form and pay a holding deposit of £250. The holding deposit is non-refundable but it will be applied towards your first month’s rent payment. Once the holding deposit is paid, we will take your chosen flat off the market for 7 days whilst the referencing process is being carried out.

What is the referencing process and how long does it take?

Referencing is carried out by our third-party reference company who will assess your eligibility to enter into a tenancy agreement with us. You will be required to provide a list of documents in relation to your income, previous tenancies and right to rent. The process usually takes up to 3-7 business days.

Move in & Move
out processes:

How soon can I move in?

Once you pass the referencing (which is normally within 3-7 days), have signed the contract paid first month’s rent and deposit, you can move in straight away.

Do I have to pay for an inventory?

No. A full inventory inspection with photographs will be carried out by our team members and inspection report will be sent to you within a few days of your arrival.

Do I need to set up my utility services?

For your convenience, all utility services have already been set up and you will just need to pay for the usage.

Do I need to pay Council Tax?

Yes, you will need to create an account with London Borough of Hounslow on their website https://www.hounslow.gov.uk/site/ once you move in to your new flat at Apo Kew Bridge.

What is the typical lease term?

The typical lease term is 36 months, with a 9 month break clause i.e you can give 2 months’ notice in Month 9 and vacate in Month 11.

How many keys will I get?

We will issue keys to all tenants on the contract.

What is the notice period for terminating the contract?

If the terms of your contract allow you to give notice, we will require 2 months’ written notice of your intention to vacate the property. Once notice is accepted, your flat will be put back on the market and will be relet.

Am I responsible for end of tenancy cleaning?

The flat is required to be returned to us in a similar condition to check in, any cleaning required at the end of your tenancy is the tenants responsibility.

Others:

Do you allow Pets in the development?

Yes, Apo Kew Bridge is a pet friendly development. Pet charges will apply.

Is there parking available ?

Yes, there is car park in the basement of Galleria House

Is there 24/7 assistance for residents?

Our opening hours are from 7:00 till 22:00 Monday to Sunday, and there is an out of hours contact number that residents can use for emergencies.

Can I redecorate the flat when I move in?

Our flats come fully furnished and professionally decorated, so there shouldn’t be any need to do so. Any alterations to the property will have to be reinstated to the original condition prior to the end of tenancy.