Frequently asked questions

Viewing and referencing

How do I book a viewing?

Viewings can be booked with our resident host teams on Monday – Saturday between 10:00 - 18:00. It’s best to pre-book to make sure a host is available to conduct the tour, however we do accept walk-ins wherever possible.

How do I reserve an apartment?

Once you have chosen your apartment and are ready to reserve it, you will be asked to complete an online application form and pay a holding deposit of £250. The holding deposit is non-refundable, but it will be applied towards your first month’s rent payment. Once the holding deposit is paid, we will take your chosen apartment off the market for 7 days whilst the referencing process is being carried out.

What is the referencing process and how long does it take?

Referencing is carried out by our third-party reference company who will assess your eligibility to enter into a tenancy agreement with us. You will be required to provide a list of documents in relation to your income, previous tenancies and right to rent. The process usually takes up to 3-7 business days.

Moving in

How soon can I move in?

Once you pass the referencing (which is normally within 3-7 days), have signed the contract paid first month’s rent and deposit, you can move in straight away.

Do I have to pay for an inventory?

No. A full inventory inspection with photographs will be carried out by our host team and an inspection report will be sent to you within a few days of your arrival.

Do I need to set up my utility services?

For your convenience, all utility services have already been set up and you will just need to pay for the usage.

Do I need to pay Council Tax?

Yes, you will need to create an account with the relevant council office on their website. Barking: Barking & Dagenham
Kew Bridge: London Borough of Hounslow
Liverpool: Liverpool City Council

What is the typical lease term?

The typical lease term is 12 months, if you want something different, please talk to us.

How many keys will I get?

Every resident gets a set of keys plus a spare. We will issue keys to all tenants on release of the signed contract.

Do you allow pets?

Yes, we welcome pets in our developments. Pet charges may apply.

Is parking available?

Limited parking is available at each location and charged for in addition to your monthly rent. The demand for parking is high so most locations operate a waiting list.

Can I redecorate the flat when I move in?

Our apartments come fully furnished and professionally decorated, so there shouldn’t be any need to do so. Any alterations to the property will have to be reinstated to the original condition prior to the end of tenancy.

Moving out

What is the notice period for terminating the contract?

If the terms of your contract allow you to give notice, we will require 2 months’ written notice of your intention to vacate the property. Once notice is accepted, your apartment will be put back on the market and will be relet.

Am I responsible for end of tenancy cleaning?

The apartment is required to be returned to us in a similar condition to check in, any cleaning required at the end of your tenancy is the resident’s responsibility.